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    COVID-19 update
    To find cancellation and refund options, select a reservation from the Trips page. Our extenuating circumstances policy only applies to certain reservations. If your check-in date is after August 15, check back here on July 15, 2020 for an update.

    What does "pending" or "exempt" mean in the license or registration number on a listing for a place to stay?

    Some cities require that hosts obtain a license or registration number in order to list their homes on Airbnb. This field allows hosts to display that number directly on their listing to comply with local laws. Not all cities require that hosts register, nor are all hosts required to register, so the absence of a number does not mean that the host is not compliant.

    Sometimes you might find something other than the license or registration number including:

    • City registration pending: This means that the host has started the registration process with a city, but has not been granted a license or registration number yet. These listings are fine to book.
    • Exempt: This means that the host’s listing is exempt from the city’s registration process for reasons determined by the city. These listings are also still perfectly fine to book.

    Don’t transact off the Airbnb website

    In rare cases, a host might abuse this field by entering a phone number or an email address, and encourage you to contact them directly to book outside of Airbnb. It’s important to remember that if you transact off the Airbnb website you are not protected under our Terms of Service, cancellation and refund policies, Host Guarantee, Host Protection Insurance program and other safeguards.

    If someone asks you to pay for a reservation outside our on-site payment system—or you think someone might be abusing this field—let us know and click the flag icon to report the listing.

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