Skip to content
Navigate forward to access suggested results
    If you would like to contact us, please note that we are currently experiencing longer wait times than usual due to recent travel restrictions. Thank you.

    If your Host cancels your experience

    Sometimes a Host may need to cancel before or during an experience due to bad weather and safety concerns. If this happens, you’ll get a full refund and you can rebook the experience if you want.

    Another reason a Host may cancel is if they required ID from you as the primary guest, but didn't receive it within 3 days of booking. Again, if the reservation is canceled, you’ll be refunded.

    Though they’re extremely rare, we do take Host cancellations very seriously. Find out more about how cancellations can result in Host penalties.

    Did you get the help you needed?

    Related articles