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    COVID-19 update
    To find cancellation and refund options, select a reservation from the Trips page. Our extenuating circumstances policy only applies to certain reservations. If your check-in date is after September 15, check back here on August 15, 2020 for an update.

    How do I contact my host?

    After your trip or experience is confirmed

    If you have an accepted reservation or confirmed experience, you can reach the host by going to Trips on, finding the reservation, and contacting the host from there.

    You can also find the host’s email and phone number in the message thread for your trip, where you can also send the host a message.

    After your trip or experience

    After a trip, you can send a message to your host in your Inbox if you have anything you need to follow up with them about.

    If you have any issues that you need to resolve, you can work through payment issues in the Resolution Center on the site.

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