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    COVID-19 update
    To find cancellation and refund options, go to your dashboard. Reservations eligible under our extenuating circumstances policy may be canceled before check-in without penalties or impact to your Superhost status.
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    What should I do if a guest asks me to cancel or change their reservation?

    Please don’t cancel or change reservations on behalf of guests, because penalties may apply.

    Instead, ask guests to follow these instructions for canceling or changing their reservation. They’ll just need to find their confirmation email, which has a link to modify the reservation.

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