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    COVID-19 update
    To find cancellation and refund options, select a reservation from the Trips page. Our extenuating circumstances policy only applies to certain reservations. We provide updates on the 1st and 15th of each month.
    Airbnb basics

    How do I contact a guest who’s going on my experience?

    Once your experience is published on Airbnb, guests can instantly book any dates you’ve made available on your calendar.

    When they do, you’ll get a get a confirmation email with the names and number of guests booked under each reservation. There you’ll find a link to message them through the Airbnb app.

    We recommend sending a message to your guests to introduce yourself, get to know them beforehand, and answer any questions they may have. Once you’ve done a few instances, you’ll be able to automate this message.

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