Someone sent me a link to Airbnb. How can I tell if it's real?
Scammers sometimes create fake websites to trick you into giving them your personal information, like a password or credit card number.
If you receive an email or are directed to a website that looks like Airbnb but asks for confidential information, be cautious. When in doubt, always start at the Airbnb home page. Type https://www.airbnb.com in your browser and go from there.
Check the website address
Pay special attention to misspellings of Airbnb’s name. If Airbnb is misspelled in the website address, the website is fake.
Look for a lock icon in your browser
You can tell if a website is secure by looking for a icon in your browser’s address bar. All of Airbnb’s websites will show this icon. If you don’t see this icon, your connection to the website isn’t secure, and you shouldn’t enter any personal information.
Report fake websites and emails to Airbnb
If you think you've received a fake email, or think you’ve found a fake website, send it to email@example.com. If you’ve received an email, try to forward or send it to us as an attachment. This will give us important information that will help us investigate.
This inbox is strictly for reporting suspicious emails or websites, and isn't monitored for urgent issues. If you made a payment outside of Airbnb or are concerned about the security of your account, contact us instead.