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    COVID-19 update
    To find cancellation and refund options, select a reservation from the Trips page. Our extenuating circumstances policy only applies to certain reservations. If your check-in date is after September 15, check back here on August 15, 2020 for an update.

    How do I contact a host before booking a reservation?

    If you want to contact a host before booking a reservation, send them a message on Airbnb. Once it's confirmed, you can message, email, or call the host to communicate until the trip has ended.

    Before booking a reservation

    If you want to find out more about a listing, host, or experience before booking, you can message the host on Airbnb. Make sure to review the listing page or experience description to clarify anything you need from the host.

    To message a host before making a reservation:

    1. On, go to the listing for the host you want to contact.
    2. Click Contact Host on the listing page.
    3. Enter the dates and number of guests for your trip. You can adjust this information before booking.
    4. Write your message and click Send Message.

    For your safety and privacy, you can’t call or email hosts before your request is accepted. Learn more about why it’s good to keep communication and transactions on Airbnb.

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