Disagreements don’t have to be disagreeable when you have a way to address the issues. Here’s how we can help:
You can use our Resolution Center within 60 days of your reservation's checkout date or end time to request or send money for things related to your home stay, service, or experience. It helps to have any photos or other relevant evidence ready when you submit a Resolution Center request. Learn more about how the Resolution Center helps you.
Staying at a hotel? The Resolution Center may not be available for use with some hotel stays. In those cases, you will need to resolve issues directly with the hotel. You may also contact us to help mediate issues where helpful.
You can respond to a review with your perspective of the situation, or to address feedback given. It will post directly below the review and will be visible to the rest of the Airbnb community. If the review you received is against our policies, you can report it.
Learn more about reviews for homes and reviews for services and experiences.