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    COVID-19 update
    To find cancellation and refund options, select a reservation from the Trips page. Our extenuating circumstances policy only applies to certain reservations. We provide updates on the 1st and 15th of each month.

    What should I do if I forgot something at a place I stayed?

    If you left something behind at at a place you stayed, message your host directly for help.

    If you need to have an item sent to you, you can send your host money to cover the shipping cost directly through our Resolution Center.

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