Hosts aren’t allowed to charge guests a security deposit through our Resolution Center or outside the Airbnb platform. Instead, we inform guests at the time of booking that their payment method may be charged if they cause damage during a stay.
There is one exception: Hosts who manage their listings with API-connected software can set a security deposit using our offline fees feature. If a Host has done this, the deposit requirements will be clearly communicated during the booking process.
Damage reimbursements without a security deposit
If a guest, someone they invite, or a pet causes damage during a stay, the Host can request reimbursement from the guest through our Resolution Center. If Airbnb gets involved and determines that the guest was responsible, the guest’s payment method may be charged.
- How-toRetired article 352: What happens if a Host wants to collect on their security deposit?If and when a host makes a request to collect on their security deposit, it will be handled according to the Host Guarantee Terms and Condit…
- How-toRetired article 59: Add a security deposit to your listingThe security deposit doesn’t retroactively apply to existing reservations. It will only be included on reservations booked after you add it …
- How-to•GuestPayment methods acceptedWe support different payment methods depending on the country your payment account is located in.