Hosts aren’t allowed to charge guests a security deposit through our Resolution Center or outside the Airbnb platform. Instead, we inform guests at the time of booking that their payment method may be charged if they cause damage during a stay.
There is one exception: Hosts who manage their listings with API-connected software can set a security deposit using our offline fees feature. If a Host has done this, the deposit requirements will be clearly communicated during the booking process.
Damage reimbursements without a security deposit
If a guest, someone they invite, or a pet causes damage during a stay, the Host can request reimbursement from the guest through our Resolution Center. If Airbnb gets involved and determines that the guest was responsible, the guest’s payment method may be charged.
- How-to•GuestPayment methods acceptedWe support different payment methods depending on the country your payment account is located in.
- How-to•GuestBooking a trip: What to do if you’re newLearn about Airbnb’s booking process, how to confirm your reservation, special offers direct from a Host, and more.
- How-to•GuestWhen you’ll pay for your reservationTiming differs by the type of booking you’re making and the location of the stay.