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    COVID-19 update
    To find cancellation and refund options, select a reservation from the Trips page. Our extenuating circumstances policy only applies to certain reservations. If your check-in date is after June 30, check back here on June 1, 2020 for an update.

    How do I request an additional refund from my host?

    Refund requests should be handled through our Resolution Center.

    If you had to cancel a reservation and your host agreed to offer an additional refund on top of the amount you received from their cancellation policy, first confirm the agreed with your host through your Airbnb message thread. Once you've done that, you can submit your refund request through our Resolution Center.

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