Suggestions will show after typing in the search input. Use the up and down arrows to review. Use enter to select. If the selection is a phrase, that phrase will be submitted to search. If the suggestion is a link, the browser will navigate to that page.
How-to
Guest

Request a refund

If you’d like to request a refund before or after your trip, refund requests of any amount can be handled through our Resolution Center.

We recommend discussing any refund amounts with your Host through your Airbnb message thread before submitting a request in the Resolution Center. However, if you and your Host aren’t able to come to an agreement, you'll have the option to ask Airbnb for help finding a solution. Issues must be reported to Airbnb with 72 hours of discovery to be eligible under our Rebooking and Refund Policy.

Note: You have up to 60 days after your reservation's checkout date to submit a Resolution Center request.

If you’re experiencing an issue during your stay, we’ll help you ask your Host to fix it, request a refund, or request to cancel for a full refund. It’s important to submit the request within 24 hours of noticing the travel issue. Your Host will have 1 hour to respond. If they decline or don’t respond, you can ask Airbnb to step in to help.

Did this article help?

Related articles

Get help with your reservations, account, and more.
Log in or sign up