Request a refund

If you’d like to request a refund before or after your trip, refund requests of any amount can be handled through our Resolution Center.

We recommend discussing any refund amounts with your Host through your Airbnb message thread before submitting a request in the Resolution Center. However, if you and your Host aren’t able to come to an agreement, you'll have the option to ask Airbnb for help finding a solution. Issues must be reported to Airbnb with 72 hours of discovery to be eligible under our Rebooking and Refund Policy.

If you’re experiencing an issue during your stay, we’ll help you ask your Host to fix it, request a refund, or request to cancel for a full refund. It’s important to submit the request within 24 hours of noticing the travel issue. Your Host will have 1 hour to respond. If they decline or don’t respond, you can ask Airbnb to step in to help.