Request a refund
If you’d like to request a refund before or after your trip, refund requests of any amount can be handled through our Resolution Center.
We recommend discussing any refund amounts with your Host through your Airbnb message thread before submitting a request in the Resolution Center. However, if you and your Host aren’t able to come to an agreement, you'll have the option to ask Airbnb for help finding a solution. Issues must be reported to Airbnb with 72 hours of discovery to be eligible under our Rebooking and Refund Policy.
Note: You have up to 60 days after your reservation's checkout date to submit a Resolution Center request.
If you’re experiencing an issue during your stay, we’ll help you ask your Host to fix it, request a refund, or request to cancel for a full refund. It’s important to submit the request within 24 hours of noticing the travel issue. Your Host will have 1 hour to respond. If they decline or don’t respond, you can ask Airbnb to step in to help.
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- Requesting a refundDo you need a refund? Your first step is to message your Host to make it right. If they can’t fix it, they can offer you a partial refund th…
- GuestHow the Resolution Center helps youThe Resolution Center lets you request or send money for things related to your Airbnb trip. Guests and Hosts can ask Airbnb for help in rea…
- GuestWhen you’ll get your refundWhile they are issued almost immediately, most refunds arrive within 10 days, but for some payment methods and regions, it might take longer…