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    COVID-19 update
    To find cancellation and refund options, select a reservation from the Trips page. Our extenuating circumstances policy only applies to certain reservations. We provide updates on the 1st and 15th of each month.

    What happens to the coupon I used if my host cancels?

    If your host cancels a reservation you used a coupon on, your coupon code will remain active and can be used toward another reservation.

    Note: You can’t apply more than one coupon or credit at a time, so if you receive an additional coupon because of the cancellation but want to use your original coupon to book a new place, you may need to remove the new coupon on the checkout page, first.

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