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    Wait times are longer than usual right now
    Due to the coronavirus (COVID-19), we’re currently receiving a high number of requests and working with reduced staff. If you have a reservation that is more than 72 hours away, please contact us closer to your check-in date so we can support those needing immediate help. To change or cancel a reservation, go to your trips page or hosting dashboard.

    How is my refund calculated if I cancel my reservation?

    Your refund is calculated according to your host’s cancellation policy. A host's cancellation policy can be found in the Prices section of their listing.

    Your host sets the policy for the accomodation fee refund, but Airbnb service fees are non-refundable. If you cancel before check-in, you won’t be charged for cleaning fees.

    Flexible cancellation policies

    Get a full refund of accommodation fees (everything but the service fee) if you cancel at least 24 hours before check-in.

    Cancel within 24 hours of check-in, or after you've checked in, and accommodation fees for the nights not spent 24 hours after the official cancellation are fully refunded.

    Moderate cancellation policies

    Get a full refund of accommodation fees if you cancel 5 or more days before check-in.

    Cancel within 5 days of check-in, or after you've checked in, and accommodation fees for the nights not spent 24 hours after the official cancellation are 50% refunded.

    Strict cancellation policies

    Get a 50% refund of accomodation fees if you cancel 7 or more days before check-in.

    Cancel with less than 7 days notice, and nights not spend are not refunded.

    Requesting an additional refund

    To request an additional refund from your host, submit a request through the Resolution Center.

    If your reason for canceling falls within Airbnb’s Extenuating Circumstances Policy, you can learn how to file a refund request.