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    COVID-19 update
    To find cancellation and refund options, select a reservation from the Trips page. Our extenuating circumstances policy only applies to certain reservations. If your check-in date is after August 15, check back here on July 15, 2020 for an update.

    What should I do if my host needs to cancel?

    Note: If you need to cancel your reservation because of the coronavirus (COVID-19), please review our article on options for cancellation.

    If your host already canceled your reservation, a full refund was processed automatically. It can take anywhere from 1 to 15 business days for your refund to appear in your account, depending on your region and how you paid. Read more about refunds.

    If your host let you know that they can’t accommodate your stay anymore, don’t cancel for them. If you cancel, you may not be eligible for a full refund depending on the host’s cancellation policy.

    Instead, send your host a cancellation request to make sure you receive a full refund. To send a cancellation request:

    1. Go to Trips and find the trip you want to cancel
    2. Click Show trip details
    3. Click Change or cancel
    4. Click Cancel reservation 
    5. Under Please select a reason, choose My host needs to cancel
    6. Next to Did they say they can’t host you anymore? choose Yes 
    7. Click Ask host to cancel

    If your trip starts within a week, the host has 24 hours to respond to the request. Otherwise, they have 48 hours to respond. If your host accepts the request, or doesn’t respond, you’ll have the option to find a new space for your stay or request a full refund including service fees. If they decline the request, your host is letting you know that they can still host your stay.

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