When to message your Host
You’re more than welcome to contact a Host at any time. Sometimes, you’ll have to—other times, it’s simply a good idea.
When you must message a Host
Unless you’ve found an Instant Book listing, you’ll have to request that the Host accept your stay. At the Confirm and pay stage of your request, you’ll need to include a brief message about why you’re traveling and when you’ll check-in.
When it’s a good idea to reach out
- Before sending a trip request: You could send a pre-emptive hello or double-check that their place is available.
- If you have a question: You should be clear about what to expect. Just check the listing description to make sure the answer isn’t already there.
- If you’re already booked but you need more info: You can use your Inbox to message the Host or go to your Trips.
Haven’t heard back?
Most Hosts respond within a few hours, but time zones and lack of internet access might slow things down. In the meantime, try reaching out to other Hosts in the area. Just be careful not to send more than one trip request for the same dates to ensure you don’t end up double booked.
- GuestContacting HostsIf you want to find out more about a listing, Host, or experience before booking, you can message the host on Airbnb.
- GuestIf you can’t get in touch with your HostOnce you have a confirmed reservation, you’ll find the Host’s email and phone number in the message thread for your trip.
- GuestHow to read and send messagesYou must be logged in to your Airbnb account to read or send messages. You can click or tap on a message thread to read existing messages or…