How does providing identification on Airbnb work?
Verifying some information about guests and hosts on Airbnb helps make our community a safer place for everyone. That’s why, in addition to requiring a profile photo, confirmed phone number, and confirmed email address, we might also ask you to provide an official ID and other related information.
- How it works
- When you'll need to provide ID
- What gets shared with your host
- Updating or removing your photos
- Other ways your ID info is used
- About photo matching
When you’re asked to provide ID, you might need to:
- Add a profile picture if you don’t have one already
- Take a photo of your government-issued ID (ex: passport, driver’s license, national ID, or visa). If you take a photo of your passport, make sure you include the numbers located at the bottom of the page.
- Connect another online profile to your Airbnb account, such as a Facebook, Google, or LinkedIn account
- Take a selfie. This needs to be a live photo taken during this process
- Answer questions about yourself that only you would know the answer to
If you're asked to take a selfie, your government ID photo and selfie must match, and your ID must appear to be valid. If your photos don’t match, you’re under 18, or your ID doesn't appear to be valid, your reservation may be cancelled.
Completing this process isn’t an endorsement of any host or guest, a guarantee of someone’s identity, or that interacting with them will be safe. Always use your own best judgment, and follow our safety tips for guests and hosts.
Airbnb may ask you to provide ID for several reasons, including if you plan to book an experience or if a host requires that a guest provides ID before booking their place.
If a host requires you to provide ID, only the guest making the booking will be required to provide ID, and you'll need to complete the process before your booking is confirmed. If you need to come back later, go to airbnb.com/verify and pick up where you left off.
If you’re a guest and you’re asked to provide ID, your host will see:
- Your profile name and photo.
- Whether you’ve successfully completed this process.
- The full name on your government ID and whether you’re over or under 25 years old.
If you’re asked to take a selfie, we may share it with your host under certain circumstances. No other personal information you provide or other details from your ID will be shared with your host.
The name on your ID won’t replace the name on your profile. Instead, hosts will see both the name you entered on your profile and the name on your ID. Your selfie won’t replace your profile picture.
90 days after you complete your most recent booking, you can remove your government ID photo by visiting your Edit Profile page. If you remove your ID photo, any upcoming reservations will be cancelled.
Where permitted by applicable law, we may also provide information from your government ID, such as your full name and date of birth, to our service providers to run checks against public records for criminal convictions and sex offender registrations. For now, these checks are limited to users in the United States about whom we have adequate identifying information, such as the user’s full name and date of birth. While we believe these checks help us deter fraud and misuse of our services, they don’t guarantee that interactions with people who book through Airbnb will be safe or problem-free. Please carefully review our notice about the limitations of background and registered sex offender checks.
Photo matching may provide some useful info, but no facial matching process is always accurate. The effectiveness of a comparison of facial features can vary greatly based on the skill and judgment of the reviewer, the accuracy of the software used, the quality and resolution of the photos, and whether there are significant changes in a person’s appearance between the two photos (ex: change in age, change in weight, different outfit). As a result, this process may sometimes “match” photos that are not in fact of the same person, or fail to match photos that are of the same person. Fraudulent users may circumvent even the most sophisticated and diligent efforts to match photos submitted for comparison.
We don’t make any guarantee or representation about the accuracy or effectiveness of photo matching results. You shouldn’t rely on completion of the photo matching process as a guarantee of someone’s identity, or a guarantee that they’re someone you can safely interact with.