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    COVID-19 update
    To find cancellation and refund options, select a reservation from the Trips page. Our extenuating circumstances policy only applies to certain reservations. If your check-in date is after August 15th, check back here on July 15, 2020 for an update.

    What are the requirements to book on Airbnb?

    We ask everyone who uses Airbnb for a few pieces of information before they book on Airbnb. Guests need to have this info completely filled out before they can make a reservation request. This info helps make sure hosts know who to expect, and how to contact the guest.

    Airbnb’s requirements for guests include:

    • Full name
    • Email address
    • Confirmed phone number
    • Introductory message
    • Agreement to house rules
    • Payment information

    Guests are encouraged, but not required, to have a profile photo. Hosts won’t see guest’s real email addresses, even after they book. Instead, hosts will see a temporary Airbnb email address that forwards their messages to the guest.

    Some hosts may also ask guests to provide ID before booking their space.

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