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    Longer than usual wait times due to COVID-19
    If your reservation is more than 72 hours away, please contact us closer to the check-in time. If you’d like to change or cancel a reservation, you can do that from your trips page or hosting dashboard.

    What are the requirements to book on Airbnb?

    We ask everyone who uses Airbnb for a few pieces of information before they book on Airbnb. Guests need to have this info completely filled out before they can make a reservation request. This info helps make sure hosts know who to expect, and how to contact the guest.

    Airbnb’s requirements for guests include:

    • Full name
    • Email address
    • Confirmed phone number
    • Introductory message
    • Agreement to house rules
    • Payment information

    Guests are encouraged, but not required, to have a profile photo. Hosts won’t see guest’s real email addresses, even after they book. Instead, hosts will see a temporary Airbnb email address that forwards their messages to the guest.

    Some hosts may also ask guests to provide ID before booking their space.