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- Getting Started
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- Getting Paid
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What are guest service fees?
To help cover the costs of running Airbnb, we charge guests a service fee every time a reservation is confirmed. The amount of this service fee varies and is based on a percentage of the reservation subtotal (before fees and taxes).
The exact amount of the service fee is displayed before guests confirm a booking. Service fees for guests typically range between 6-12% but can be higher or lower depending on the specifics of the reservation. The higher the subtotal, the lower the percentage so you can save money when booking large reservations.
We also charge hosts a host service fee to cover the cost of processing payments.
Find the service fee
After entering the exact dates and number of guests for a reservation, you’ll see the service fee included as part of the booking details.
The exact amount of the service fee is also located on:
- The checkout page before submitting a reservation request
- Any guest billing receipt
VAT charges on service fees
Depending on the laws of the jurisdiction involved, VAT may be charged on top of the service fee. The service fee will include these VAT charges when applicable.
Note: Accommodation fees are charged to the guest directly by the host and may contain local taxes (including VAT).
Trip cancellations and reservation changes
See the effect on service fees for the following situations:
- If a reservation request is retracted, expires or is declined, we don’t charge the guest a service fee
- If a guest cancels a reservation, the service fee charged to the guest is non-refundable
- If a guest chooses to be refunded after a host cancellation, the service fee charged to the guest is refunded
- If a reservation is changed, the service fee charged to the guest adjusts with to the new subtotal