The guide Alan was wonderful! Really, his experience, patience and warmth were the positive point of this experience.
The journey we took was beautiful, no doubt. But, there was a lack of clarity on what the route would be like.
The day before the departure (when I could no longer cancel) I was informed that the tour would not be on the usual route (going to the lagoons and then climbing to the peak), but would be done from the back of the volcano. I asked if I would see the lagoons on this alternative route (which was my goal) and they said yes, without further explanation and that was the big mistake.
Alan, on the tour, explained that on this route you would only see the lagoons if you reached the Pico del Fraile and there was no fog, otherwise it was not possible.
Although I still enjoyed the route and it was beautiful, I would have preferred to be informed in advance about the change of route, and to be able to decide if I wanted to go on this alternative route or cancel. It was a great investment, but it wasn't possible to do the tour I wanted