Hosts who discount their space receive the same tools as in a normal booking. Guests will be required to connect with hosts through Airbnb’s messaging system, and eligible listings will be covered by our Host Guarantee.* In the event of a disaster, Airbnb will waive all service fees and provide a simple way for hosts to offer their lodgings for free.
In October 2012, Hurricane Sandy devastated the Caribbean and the Eastern Seaboard, leaving thousands without a place to call home.
Shell listed her space at no cost and opened the doors to her New York City loft to those displaced by the disaster.
Victims of Hurricane Sandy found more than shelter in Shell’s home. They found support, camaraderie, and the opportunity to serve others affected by the tragedy.
1,400 Airbnb hosts in New York opened doors and cooked meals for those left stranded during Superstorm Sandy. When we heard the stories, we were humbled, inspired, and committed to building a way to scale these generous acts throughout our community and the world. In 2013 we launched a disaster response initiative that makes it easy for Airbnb hosts to provide space for people in need when disasters strike.
Since then, hosts have opened their door to displaced residents in response to emergencies around the world, including in:
When disasters strike, we can activate our response tool for a designated geographic area. When the tool is activated:
Collaborating with regional disaster relief organizations in advance of an event allows us to reach a broader audience and help more people during the actual event. That is why we are pleased to partner with local government agencies and disaster relief organizations to help the Airbnb community and the cities prepare for local emergencies. Through partnering, Airbnb is able to commit to: