Brazilian Style: From host to hero
When Brazilian host Fabio received a panicked call from his guest at midnight, he did everything he could to calm her down and figure out what was wrong. He recalls the young woman from China sounding frantic and nervous—indeed, she had lost her wallet and passport on a bus in Rio de Janeiro. Fabio met her in front of his building, told her not to worry, and they immediately got into a taxi. He asked the taxi driver to stop at every single bus stop that was on the route, in hopes of finding the same bus that might still have his guest's missing pocketbook.
Three hours later and far away from his house, Fabio and his guest found themselves at the main bus depot in a not so nice area of Brazil. Although they were exhausted, Fabio reassured his guest they'd find her purse with all the documents in it, just maybe without her money. The depot manager asked him to fill out a lost and found claim but Fabio insisted that could not be the only option.
“I asked that they search every single bus until they found the pocketbook.”
Miraculously just a few minutes later, a silhouette appeared carrying what resembled a purse. Fabio’s tired guest lit up, and as the figure stepped out of the darkness, they confirmed it was indeed her purse. It was after 3AM when Fabio and his guest got back into a taxi and headed home, the purse—passport, credit cards, and all her money inside—in hand.
Fabio goes the extra mile for his guests, not just in times of need, but in simply making sure they have meaningful and unique experiences in Brazil.
“I simply like to help people the same way I’d like to be helped when I travel in another country. It’s not just for the reviews, or for the business, or for the reputation. I host because I get to meet people from all over the world, and I can give people from other countries my help and support.”
Fabio’s favorite aspect of hosting is how interesting it is—he learns more about life, and about people, and makes so many new friends. When not entertaining his Airbnb guests, Fabio takes classes in tourism. Travelers, be they Airbnb guests or not, will be delighted to be in his hands.
Airbnb teams up with local directors and photographers to bring these stories to life. Thanks to Fran Parente for capturing this story.