Customer Experience

Customer Experience is a creative, highly trained team of global specialists responsible for escalated customer cases that begin online, but exist in the offline world. These include monetary and personality disputes, last minute cancellations, VIP rebookings, and “outside the box” mediation for violations in Airbnb Terms of Use. We seek those who are passionate about human relationships and behavioral psychology, who thrive on finding creative solutions to complicated situations, and treat every upset user as an opportunity to create a loyal promoter. If you think you can save the day, please read on...

Open Positions