Customer Experience

Airbnb’s incredible Customer Experience team is the glue between our product and our users. We offer round-the-clock support to Airbnb’s global community, working on the front lines to help and inspire our customers via email, live chat, and telephone, and also behind the scenes to design new products and features to support our users. As a team, we provide our community with an easy, informative, safe, and (dare we say) fun experience. We’re revolutionizing customer support: it’s our passion. And with 500 employees in 10 worldwide offices who speak 18 languages, we are a truly global team. Sound inspiring? Then we want to hear from you!

Open Positions

Working with Customers

Position Location
Customer Experience Specialist - Dutch Dublin, Ireland
Customer Experience Specialist - French Dublin, Ireland
Customer Experience Specialist - German Dublin, Ireland
Customer Experience Specialist - Hebrew Dublin, Ireland
Customer Experience Specialist - Japanese Dublin, Ireland
Customer Experience Specialist - Korean Dublin, Ireland
Customer Experience Specialist - Norwegian Dublin, Ireland
Customer Experience Specialist - Russian Dublin, Ireland
Customer Experience Specialist - Swedish Dublin, Ireland
Customer Experience Specialist - Thai or Malay Dublin, Ireland
Customer Experience Specialist - Turkish Dublin, Ireland
Fraud and Risk Specialist - German (Trust and Safety) Dublin, Ireland
Social Media Customer Experience Specialist - English Dublin, Ireland
Social Media Customer Experience Specialist - French Dublin, Ireland
Social Media Customer Experience Specialist - German Dublin, Ireland
Social Media Customer Experience Specialist - Russian Dublin, Ireland
Supply Acquisition Specialist - French (contract) Dublin, Ireland
Supply Acquisition Specialist - Spanish (contract) Dublin, Ireland
Supply Acquisition Specialist - Turkish (contract) Dublin, Ireland
Supply Acquisition Specialist - UK market (contract) Dublin, Ireland
Trust and Safety - Quality Assurance Specialist Dublin, Ireland

Leading Teams

Position Location
Customer Experience Lead - German Dublin, Ireland
Customer Experience Lead - Italian Dublin, Ireland
Customer Experience Lead - Spanish Dublin, Ireland
Vendor QA Lead, Customer Experience Dublin, Ireland
Head of Customer Experience Systems Management San Francisco, United States

Supporting Teams

Position Location
Business Analyst, Customer Experience Portland, United States
Position Location
Business Process Improvement Manager Dublin, Ireland
Fraud and Risk Specialist - Russian (Trust and Safety) Dublin, Ireland
Global Head of Partner (Vendor) Management Dublin, Ireland · Portland, United States · San Francisco, United States
Supply Acquisition Specialist - Russian (contract) Dublin, Ireland
Tax and Legal Specialist - French Dublin, Ireland
Tax and Legal Specialist - Spanish Dublin, Ireland
Customer Experience Program Manager San Francisco, United States
Customer Experience Systems Analyst San Francisco, United States
Head of Community Policy San Francisco, United States
Head of Content Operations, Customer Voice San Francisco, United States
Manager, Product Specialist Team - Customer Voice San Francisco, United States
Trust and Safety Project Manager, Online Risk San Francisco, United States
Crisis Response Specialist, Korean Seoul, South Korea
Customer Experience Specialist, South Korea Seoul, South Korea
Social Media Customer Experience, South Korea Seoul, South Korea
Customer Experience Business Analyst Singapore, Singapore
Customer Experience Knowledge Management Lead Singapore, Singapore
Customer Experience Specialist, Mandarin & English Singapore, Singapore
Customer Experience Specialist, Thai / Bahasa / Tagalog Singapore, Singapore
Customer Experience Vendor Lead, APAC Singapore, Singapore
Quality Assurance Specialist, Customer Experience (CX), Mandarin Singapore, Singapore
Customer Experience Specialist, Japanese Tokyo, Japan