I am an entrepreneur who travels quite a bit for work and personal reasons. I love the energy in downtown Manhattan and all that the city has to offer.
Stanford University, Stanford Graduate School of Business
Entrepreneur
Biking, Snowboarding, Stanford Business School Alumni Association, EnvisionMBA, Stanford University, Stanford Graduate School of Business, The Stony Brook School, Gemological Institute of America (GIA), ORIENTED.COM, ORIENTED.COM
Français, 中文, 日本語
I do not feel that Lucia's review is at all fair or accurate. I would like to offer a defense, as I feel this is completely wrong. I'm really sorry Lucia has so many complaints about my apartment. I wish she had told me during her stay (I was always available by phone), instead of telling me weeks later in a bitterly negative review. As an airbnb host, I work hard to make sure that my apartment is clean, tidy, ready for my guests. I love and take care of my apartment, not just for the guests, but it is my home! And of course I want my guests to be happy in it (so they will also take care of it), and will do everything to make their stay enjoyable. Regarding Lucia's complaints: - about cleanliness, I have a cleaner come in for a few hours before every guest's arrival. This is why I charge a cleaning fee. As you can see none of my other guests has had an issue with cleanliness. Lucia did not contact me at all during her stay, or after, about cleanliness or any of the things she seems so unhappy about in her review. It was only after I asked her for a review that she complained, and then only about hair in the bathtub. I apologized and refunded her 50% of the cleaning fee right away, as it is possible that the cleaning person missed a few spots that day. 50% seems fair to me considering I did pay someone to come clean, and she and her family left my apartment so dirty (dirtier than normal), that I had to bring in the cleaners again after their stay which I normally don't need to do. I think this upset her greatly, as she wanted 100% of the fee refunded, so afterwards she posted her very negative and inaccurate review. There is NO WAY the apartment was dirty as she described- my bathroom, kitchen, refrigerator are all very clean, I have a cleaner clean on a regular basis. It is my view that Lucia has an unusual expectation of a clean apartment. - the food in the refrigerator was definitely not spoiled! I honestly don't know where this is coming from. Please see how other guests have appreciated the breakfast items I sometimes (when I have time to run to the store) leave for them. - her complaint about wi-fi is also baffling, as it works for me, and all the other guests. Again, she never contacted me during her stay about wi-fi or anything else.. I think her complaints about the "trash bags" in the kitchen and lack of regular coffee may be an indication of her level of expectations. There are no trash bags in the kitchen. I believe she is referring to the paper grocery and shopping bags which are stored in a cubby underneath the kitchen counter. They are neatly folded and stashed their for re-use. They aren't trash bags... As for her complaint about the lack of regular coffee (that there's only decaf, which is what I drink because I am sensitive to caffeine), first, hosts are not expected to provide coffee or any food items for guests. It's simply not a valid complaint. Second and perhaps more serious, is that it clearly states in my house rules to please not use my personal items in cabinets. Guests can help themselves to food and toiletries I've left out for them, but are expected to please stay out of the cabinets. My nespresso pods are stored in a cabinet. Clearly she broke this house rule. And yet feels outraged that I only have decaf coffee in the apartment. She complained about there being no cable TV. I never claimed to have cable TV in the apartment- it shows clearly on the listing: TV (I didn't select Cable as one of the amenities featured!), so how can she complain about that?? I hope you will read all of the reviews, how Lucia's is so starkly different, and take into consideration my response above. I am happy to answer any questions you have. Thanks, Jenny
