Six simple rules

As Airbnb is a community marketplace, the participation of each member can greatly impact the experience of others. To ensure a successful trip or hosting experience for all, we ask that our community stand by these golden rules.

Travelers

  • Communicate
    Confirm check-in times & key exchange after booking. Contact Airbnb within 24 hours of arrival if you encounter something unexpected.
  • Be neighborly
    Be respectful of your surroundings, and the neighbors next door.
  • Guests
    Your reservation is confirmed for a set number of people. Check with your host before inviting additional visitors.
  • Respect the space
    Treat the dwelling as if it were your own home. Whether it is an entire apartment or private room, be considerate & respectful.
  • Notify
    Should any problems arise during your stay, immediately notify your host so they have a chance to correct it. They aren't psychic (most of them).
  • Review
    Leave feedback for your host. They appreciate it and so do we!

Hosts

  • Be transparent
    Accurately represent your listing. Be upfront about pricing, amenities, and expectations.
  • Update your calendar
    Save time for yourself, and guests, by keeping your calendar availability up-to-date.
  • Respond
    Promptly reply to messages & reservation requests. Your response rate will thank you.
  • Check-in
    Coordinate check-in time & key exchange well in advance of the actual date. Welcome your guests with a big smile!
  • Uphold reservations
    A reservation is a commitment. Your guests depend on you for an important part of their travels, so honor that. In emergencies, contact Airbnb.
  • Address concerns
    If something goes wrong unexpectedly, be accessible to help remedy the situation. Be a hero to your guest!