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Answers to the most common questions about using Airbnb. For urgent issues, contact us here.Popular Questions
- What are the steps involved in renting on Airbnb?
- What is Twitter, and how can I promote my listing on it?
- What is the host fee structure?
- What is the traveler fee structure?
- How much commission do you take?
- I contacted my host after booking, but there was no response. What do I do?
- Why can't I call or email the host directly?
- Should I book if I have not heard back from the host?
- When I tried to book the pricing was different than listed?
- I want to book but what payment methods can I use?
- How do I see/view the property before I book?
- How do I find out what special offers the host may have available?
- I want to book - but how exactly does this site work?
- Can you help me find specific accommodations?
- How do I find out more information about the listing?
- How do I pay upon arrival? I don't feel comfortable paying up front.
- There are no photos or reviews for the listing I want?
- I need the exact address/location of my listing?
- How do you protect me from being scammed?
- Why can't I send a message to the owner? It's not going through!
- How do I know if the property is available for the dates that I want?
- Are there any additional/hidden fees I should know about?
- How do I get the keys to the place I booked?
- Does my host have a deposit and how much is it?
- How do I get from the airport to my accommodation?
- How do you prevent me from being scammed?
- I want to see a listing before booking. What do I do?
- I need to change the dates of my reservation; what do I do?
- My credit card is not working. What do I do?
- Can I do a late check-in?
- How do I check in once I arrive at my accommodation?
- I thought I booked it already. What happened?
- Why doesn't the host have a profile or profile picture?
- I don't know if there's enough room for all of us at the accommodation I want?
- I have further questions about the property - parking, key exchange, location, and other questions? Who do I ask?
- My host is asking for a deposit - is that normal, do you cover me - and who handles any dispute?
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