Cancellation Policies
Airbnb allows hosts to choose among three standardized cancellation policies (Flexible, Moderate, and Strict) that we will enforce to protect both guest and host alike. The Super Strict cancellation policy applies to special circumstances and is by invitation only. The Long Term cancellation policy applies to all reservations of 28 nights or more. Each listing and reservation on our site will clearly state the cancellation policy. Guests may cancel and review any penalties by viewing their travel plans and then clicking 'Cancel' on the appropriate reservation. Travel Plans
- Flexible
- Moderate
- Strict
- Super Strict
- Long Term
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Flexible: Full refund 1 day prior to arrival, except fees
- Cleaning fees are always refunded if the guest did not check in.
- The Airbnb service fee is non-refundable.
- If there is a complaint from either party, notice must be given to Airbnb within 24 hours of check-in.
- Airbnb will mediate when necessary, and has the final say in all disputes.
- A reservation is not officially canceled until the guest receives a cancellation confirmation e-mail from Airbnb. To get your cancellation e-mail, go to your Travel Plans. If the cancellation e-mail is not received, contact Airbnb or call 1.855.4.AIRBNB (855.424.7262) or 415.800.5959.
Within 24 hours of check inDuring your stay-
1 day priorThu, Feb 09
3:00 PM -
Check inFri, Feb 10
3:00 PMExample
-
Check outMon, Feb 13
11:00 AM
- For a full refund, cancellation must be made a full 24 hours prior to listing's local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Friday, cancel by Thursday of that week before check in time.
- If the guest cancels less than 24 hours before check-in, the first night is non-refundable.
- If the guest arrives and decides to leave early, the nights not spent 24 hours after the official cancellation are 100% refunded.
-
Moderate: Full refund 5 days prior to arrival, except fees
- Cleaning fees are always refunded if the guest did not check in.
- The Airbnb service fee is non-refundable.
- If there is a complaint from either party, notice must be given to Airbnb within 24 hours of check-in.
- Airbnb will mediate when necessary, and has the final say in all disputes.
- A reservation is not officially canceled until the guest receives a cancellation confirmation e-mail from Airbnb. To get your cancellation e-mail, go to your Travel Plans. If the cancellation e-mail is not received, contact Airbnb or call 1.855.4.AIRBNB (855.424.7262) or 415.800.5959.
Within 5 days of check inDuring your stay-
5 days priorSun, Feb 05
3:00 PM -
Check inFri, Feb 10
3:00 PMExample
-
Check outMon, Feb 13
11:00 AM
- For a full refund, cancellation must be made five full days prior to listing's local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Friday, cancel by the previous Sunday before check in time.
- If the guest cancels less than 5 days in advance, the first night is non-refundable but the remaining nights will be 50% refunded.
- If the guest arrives and decides to leave early, the nights not spent 24 hours after the cancellation occurs are 50% refunded.
-
Strict: 50% refund up until 1 week prior to arrival, except fees
- Cleaning fees are always refunded if the guest did not check in.
- The Airbnb service fee is non-refundable.
- If there is a complaint from either party, notice must be given to Airbnb within 24 hours of check-in.
- Airbnb will mediate when necessary, and has the final say in all disputes.
- A reservation is not officially canceled until the guest receives a cancellation confirmation e-mail from Airbnb. To get your cancellation e-mail, go to your Travel Plans. If the cancellation e-mail is not received, contact Airbnb or call 1.855.4.AIRBNB (855.424.7262) or 415.800.5959.
Within 7 days of check inDuring your stay-
7 days priorFri, Feb 03
3:00 PM -
Check inFri, Feb 10
3:00 PMExample
-
Check outMon, Feb 13
11:00 AM
- For a 50% refund, cancellation must be made seven full days prior to listing's local check in time (or 3:00 PM if not specified) on the day of check in, otherwise no refund. For example, if check-in is on Friday, cancel by Friday of the previous week before check in time.
- If the guest cancels less than 7 days in advance, the nights not spent are not refunded.
- If the guest arrives and decides to leave early, the nights not spent are not refunded.
-
Super Strict: 50% refund up until 30 days prior to arrival, except fees
- Note: The Super Strict cancellation policy applies to special circumstances and is by invitation only.
- Cleaning fees are always refunded if the guest did not check in.
- The Airbnb service fee is non-refundable.
- If there is a complaint from either party, notice must be given to Airbnb within 24 hours of check-in.
- Airbnb will mediate when necessary, and has the final say in all disputes.
- A reservation is not officially canceled until the guest receives a cancellation confirmation e-mail from Airbnb. To get your cancellation e-mail, go to your Travel Plans. If the cancellation e-mail is not received, contact Airbnb or call 1.855.4.AIRBNB (855.424.7262) or 415.800.5959.
Within 30 days of check inDuring your stay-
30 days priorWed, Jan 11
3:00 PM -
Check inFri, Feb 10
3:00 PMExample
-
Check outMon, Feb 13
11:00 AM
- For a 50% refund, cancellation must be made 30 full days prior to listing's local check in time (or 3:00 PM if not specified) on the day of check in.
- If the guest cancels less than 30 days in advance, the nights not spent are not refunded.
- If guest arrives and decides to leave early, the nights not spent are not refunded.
-
Long Term: First month down payment, 30 day notice for lease termination
- Note: The Long Term cancellation policy applies to all reservations of 28 nights or more.
- Cleaning fees are always refunded if the guest did not check in.
- The Airbnb service fee is non-refundable.
- If there is a complaint from either party, notice must be given to Airbnb within 24 hours of check-in.
- Airbnb will mediate when necessary, and has the final say in all disputes.
- A reservation is not officially canceled until the guest receives a cancellation confirmation e-mail from Airbnb. To get your cancellation e-mail, go to your Travel Plans. If the cancellation e-mail is not received, contact Airbnb or call 1.855.4.AIRBNB (855.424.7262) or 415.800.5959.
Before check inDuring your stay-
Check inFri, Feb 10
3:00 PMExample
-
Check outMon, Feb 13
11:00 AM
- If the guest books a long term stay and decides to cancel the long term agreement before the start date, the first payment is paid to the host in full.
- If the guest books a long term stay and decides to cancel the long term agreement during their stay, the guest is subject to pay host the prorated payment for the following 30 days after the date of the cancellation, or up to the end date if remainder is less than 30 days.