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Help Home
Traveling
Traveling Basics
Managing Your Account
Finding a Place
Messaging and Booking
Payments
Your Reservation
Cancellations
Reviews & References
Features
Help: Traveling
Airbnb
Hosting
Traveling
Traveling Basics
How do I travel on Airbnb?
What is in the Help section?
How do I sign up with Airbnb?
Who can host on Airbnb?
What does the room type of a listing mean?
How can I protect myself as a guest?
Why is it necessary to keep communication and transactions on Airbnb?
How can I contact Airbnb?
Managing Your Account
What is the Dashboard?
I forgot my password. What do I do?
I logged in through Facebook and cannot remember my password. What do I do?
How do I change my password?
What should my profile include?
Do I have to fill out my profile?
How do I take a great profile photo?
What are verifications, and how do I get verified?
Why and how should I verify my phone number?
How do text message notifications work?
I tried to verify my phone number but never got a call or text. What should I do?
Why didn't I receive my email notification or my verification email?
Why and how should I connect my Airbnb account to Facebook?
How do referrals and travel credits work?
How do I cancel my account?
Finding a Place
How do I search for a listing?
What are sublets?
How do I search for sublets or long-term stays?
How do I know if the listing is available for the dates that I want?
How do I contact a host to get more information about a listing?
How do I evaluate a listing?
What do the badges on a listing mean?
How do I star a listing to add it to my favorites?
Whats the difference between a house manual and house rules?
Can I bring my pet or service animal with me?
What's a guidebook?
Why is the price shown on the booking page different than the price shown in search results?
How do I use standby to find a place to stay last-minute?
Messaging and Booking
What happens after I click the Book It button?
What should I ask a host in the message thread?
How much time does a host have to respond to my reservation request?
How do I know when a host has accepted my reservation request?
Should I book if I have not heard back from the host?
What are pre-approvals and Special Offers?
How can I cancel my pending reservation request to a host?
Why can't I personally call or send an email to a host before I book?
Can I view the listing before I book?
Payments
How and when do I pay for my reservation?
How can I view or print a billing receipt or itinerary for my trip?
How and when do I pay for my sublet or long-term reservation?
What methods of payments do you accept?
Can I pay with any currency?
Why should I use your payment system to pay my host?
How does Airbnb handle security deposits?
What are Airbnb service fees?
Where do I enter my coupon code or my travel credits?
What do I do if my credit card is not working?
Why was I charged $1?
What scams should I watch out for?
Your Reservation
How does the check-in and key exchange process work?
How do I get from the airport to my accommodation?
How do I change or alter my reservation as a guest?
How can I best plan for my reservation before it begins?
What do I do If I can't reach my host and I have a confirmed reservation?
What happens after I check-in?
What if a host informs me that the listing I booked is now unavailable, but they have an alternative?
What do I do if there is something wrong when I check in?
What do I do if a host asks me for more money than what I paid on the site?
Cancellations
Where do I find a listing’s cancellation policy?
What do I do if a host cancels my reservation?
How do I cancel my reservation as a guest?
How long does it take to process a refund?
Reviews & References
How do reviews work?
What are the review guidelines?
What if I don't have any reviews?
Can I remove a negative review?
What are references, and how do I get them?
Who should write a reference?
How do I write a reference?
What happened to friend recommendations?
Features
What are groups, and how do I join one?
What is the Photobooth?
How do video profiles work?
What is the Social Connections feature?
How does Voice Connect work?
Will my phone number remain private with Voice Connect?
What is Instant Book?
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