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Help Home
Traveling
Traveling Basics
Managing Your Account
Finding a Place
Messaging and Booking
Payments
Your Reservation
Cancellations
Reviews & References
Features
Help: Traveling
Airbnb
Hosting
Traveling
Traveling Basics
How do I travel on Airbnb?
How do I sign up with Airbnb?
Who can host on Airbnb?
How is pricing determined on Airbnb?
How can I protect myself as a guest?
Why is it necessary to keep communication and transactions on Airbnb?
Does Airbnb screen users?
How can I contact Airbnb?
What is in the Help section?
Managing Your Account
What is the Dashboard?
I forgot my password. What do I do?
I logged in through Facebook and cannot remember my password. What do I do?
How do I change my password?
What should my profile include?
Do I have to fill out my profile?
How do I take a great profile photo?
What are verifications, and how do I get verified?
Why and how should I verify my phone number?
How do text message notifications work?
I tried to verify my phone number but never got a call or text. What should I do?
Why didn't I receive my email notification or my verification email?
Why and how should I connect my Airbnb account to Facebook?
How do referrals and travel credits work?
How do I cancel my account?
Finding a Place
How do I search for a listing?
What does the room type of a listing mean?
What is Match?
How do I contact a host to get more information about a listing?
How do I search for sublets or long-term stays?
How do I use Match to find a place to stay last-minute?
How do I know if the listing is available for the dates that I want?
What are sublets?
How do I evaluate a listing?
What do the badges on a listing mean?
What's the difference between a house manual and house rules?
Can I bring my pet or service animal with me?
What's a guidebook?
Why is the price shown on the booking page different than the price shown in search results?
Messaging and Booking
How do I view and send messages to hosts?
What are pre-approvals and Special Offers?
Should I book if I have not heard back from the host?
How much time does a host have to respond to my reservation request?
How can I cancel my pending reservation request to a host?
How do I know when a host has accepted my reservation request?
What happens if my reservation request expires?
What happens after I click the Book It button?
Why can't I personally call or send an email to a host before I book?
Can I view the listing before I book?
Payments
How and when do I pay for my reservation?
What do I do if a host asks me for more money than what I paid on the site?
How can I view or print a billing receipt or itinerary for my trip?
What does it mean if my credit card or PayPal account was authorized?
Why should I use your payment system to pay my host?
What methods of payments do you accept?
Can I pay with any currency?
Where do I enter my coupon code or my travel credits?
What do I do if my credit card is not working?
How and when do I pay for my sublet or long-term reservation?
What are Airbnb service fees?
How does Airbnb handle security deposits?
How do I get a refund?
Where's my refund?
Why was I charged $1?
As a guest, will I need to pay taxes on my reservations?
What scams should I watch out for?
Your Reservation
How does the check-in and key exchange process work?
How do I change or alter my reservation as a guest?
How can I best plan for my reservation before it begins?
How do I get from the airport to my accommodation?
What do I do if I can't get in touch with my host before check-in?
What do I do if I’m locked out of my listing and cannot check in?
What is the Guest Refund Policy?
What do I do if there is something wrong when I check in?
What do I do if the listing I booked is missing an amenity?
What do I do if the listing I booked isn’t clean?
What do I do if my host has a pet and I’m allergic?
What if a host informs me that the listing I already paid for is now unavailable but they have an alternative?
Why am I sharing the listing I booked with my host or other guests?
Cancellations
Where do I find a listing’s cancellation policy?
Can I get a refund in the event of a natural disaster or death in my family?
What do I do if a host cancels my reservation?
How do I cancel my reservation as a guest?
Reviews & References
How do reviews work?
What are the Airbnb review guidelines?
Can I remove or reply to a review?
What is Airbnb’s policy on extortion?
What if I don't have any reviews?
What are references, and how do I get them?
How do I write a reference?
Who should write a reference?
Features
What are groups, and how do I join one?
How do I use Favorites?
How do I use Wish Lists?
What is Instant Book?
What is the Photobooth?
How do video profiles work?
What is the Social Connections feature?
How does Voice Connect work?
Will my phone number remain private with Voice Connect?
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