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Help Home
Hosting
Hosting Basics
Managing Your Account
Listing Your Space
Managing Your Listing
Photography
Payouts
Messaging and Reservation Requests
Your Reservation
Cancellations
Reviews & References
Features
International Payout Methods
Taxes
Help: Hosting
Airbnb
Hosting
Traveling
Hosting Basics
How do I list my space on Airbnb?
How do I sign up with Airbnb?
Who can host on Airbnb?
How much does it cost to host on Airbnb?
How is pricing determined on Airbnb?
How can I protect myself as a host?
Why is it necessary to keep communication and transactions on Airbnb?
Does Airbnb screen users?
How can I contact Airbnb?
What is in the Help section?
Managing Your Account
What is the Dashboard?
I forgot my password. What do I do?
I logged in through Facebook and cannot remember my password. What do I do?
How do I change my password?
What should my profile include?
Do I have to fill out my profile?
How do I take a great profile photo?
What are verifications, and how do I get verified?
Why and how should I verify my phone number?
How do text message notifications work?
I tried to verify my phone number but never got a call or text. What should I do?
Why didn't I receive my email notification or my verification email?
Why and how should I connect my Airbnb account to Facebook?
How do referrals and travel credits work?
How do I cancel my account?
Listing Your Space
How can I create a good listing?
What should I put for my room type?
How much should I charge for my listing?
Does my listing need to have photos?
How do I include a cleaning fee in my listing?
Can I list my property if it is outside of the U.S.?
What's the difference between a house manual and house rules?
What are the cancellation policies I can choose for my listing?
What are sublets?
How do I offer a sublet or long-term stay?
How does Airbnb handle security deposits?
How do I include a security deposit on my listing?
What's a guidebook?
What is the Airbnb Host Guarantee?
How can I protect myself with more than a security deposit?
Managing Your Listing
How do I edit my listing?
My address is shown incorrectly on the map. How can I fix it?
How do I use the calendar?
How do I set up basic pricing?
How do I set up advanced pricing?
How do I set up weekend pricing?
How can I test why a certain rate or price is being shown to a guest?
I have multiple rooms available, but my calendar shows I'm booked after just one room is taken. Why?
How do I turn off or delete my listing?
How do I sign up to receive last-minute guests?
How is my appearance in search results determined?
Why isn’t my listing appearing in search results?
How do I promote my listing?
I'm available for long-term reservations. Why am I not showing up in search results?
Where did my search rank go?
How do I post my listing to Craigslist?
How can I get featured on the Airbnb homepage?
Photography
How can I take quality photos of my listing?
How does professional photography work?
How do I request professional photography for my listing?
How do I add and reorder my listing’s photos?
What happens after I request a professional photography shoot?
How do I best prepare for my photography shoot?
Can I get copies of the photos taken at my photography shoot?
How can I re-schedule or cancel my photography shoot?
Payouts
How can I change my payout method or split my payouts among multiple methods?
How and when do I get paid (a payout) for my reservation?
Why should my guests and I use your payment system?
How do I use my Transaction History?
What are Airbnb service fees?
How do I get paid for a sublet or long-term reservation?
How do I collect money from the security deposit in the event of damage or theft?
How can I issue my guest a refund?
Why haven't I received my payout?
How long does it take for my bank account to be verified for ACH deposits?
How do I receive a payout by Western Union?
How much does it cost to receive money via international wire?
Messaging and Reservation Requests
What do I do after I receive a reservation request from a guest?
How do I view and send messages to guests?
How much time do I have to respond to a guest’s reservation request?
What happens if I let a reservation request expire?
Why can't I personally call or send an email to potential guests before they book?
How do I make a Special Offer?
How do I pre-approve a guest?
How do I set reservation requirements?
What do I do if a guest wants to see my place before booking?
Your Reservation
How does the check-in and key exchange process work?
How can I view and print a confirmation for my reservation as a host?
How do I change or alter a reservation for my guests?
How can I best plan for my reservation before it begins?
How do I collect money from the security deposit in the event of damage or theft?
What are the Host Obligations?
What is the Guest Refund Policy?
Do I have to refund my guests when they make a complaint?
What do I do if I can't get in touch with my guest before check-in?
Do I still get paid if my guest doesn't show up?
What happens if I feel uncomfortable with my guest?
Cancellations
How do I cancel a reservation as a host?
What are the cancellation policies I can choose for my listing?
What happens if my guest cancels a reservation?
Why did I get a review on my listing that I canceled a reservation?
What happens if a guest cancels a sublet or long-term reservation?
How can I issue my guest a refund?
Do I have to refund my guest in the event of a natural disaster or death in the family?
Reviews & References
How do reviews work?
What are the Airbnb review guidelines?
Can I remove or reply to a review?
What is Airbnb’s policy on extortion?
What if I don't have any reviews?
What are references, and how do I get them?
Who should write a reference?
How do I write a reference?
Features
What are groups, and how do I join one?
What is Instant Book?
What is the Photobooth?
How do video profiles work?
What is the Social Connections feature?
How does Voice Connect work?
Will my phone number remain private with Voice Connect?
Why don't I see the option to call my guest with Voice Connect?
What should I do if I reach my guest’s voice mail using Voice Connect?
How do I sync my Airbnb calendar with another calendar?
International Payout Methods
Can I get paid by ACH if my account is held at a credit union?
How do I register my French bank account?
How do I register my Canadian bank account?
How do I register my Mexican bank account?
How do I register my South African bank account?
How do I register my Argentinian bank account?
Is it possible to use PayPal in Argentina?
Taxes
I’m not a U.S. citizen, U.S resident alien, U.S. corporation, or a U.S. partnership and my property is not in the U.S. What are the tax implications of this?
As a host, will I need to pay income taxes on my earnings?
What if the income from my listing is split between multiple people (roommates, different owners for each listing, significant others, etc.)?
How do I collect taxes for my reservations?
What rental expenses are tax deductible?
Other Frequently Asked Questions
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