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Help Home
Hosting
Hosting Basics
Managing Your Account
Listing Your Space
Managing Your Listing
Payouts
Messaging and Reservation Requests
Your Reservation
Cancellations
Reviews & References
Features
International Payout Methods
Taxes
Help: Hosting
Airbnb
Hosting
Traveling
Hosting Basics
What is in the Help section?
How do I sign up with Airbnb?
How do I list my space on Airbnb?
Who can host on Airbnb?
What does the room type of a listing mean?
How much does it cost to host on Airbnb?
Does Airbnb screen users?
How can I protect myself as a host?
Why is it necessary to keep communication and transactions on Airbnb?
How can I contact Airbnb?
Managing Your Account
What is the Dashboard?
I forgot my password. What do I do?
I logged in through Facebook and cannot remember my password. What do I do?
How do I change my password?
What should my profile include?
Do I have to fill out my profile?
How do I take a great profile photo?
What are verifications, and how do I get verified?
Why and how should I verify my phone number?
How do text message notifications work?
I tried to verify my phone number but never got a call or text. What should I do?
Why didn't I receive my email notification or my verification email?
Why and how should I connect my Airbnb account to Facebook?
How do referrals and travel credits work?
How do I cancel my account?
Listing Your Space
How can I create a good listing?
How much should I charge for my listing?
How do I include a cleaning fee in my listing?
How can I take quality photos of my listing?
How do I add and reorder my listing’s photos?
Does my listing need to have photos?
Whats the difference between a house manual and house rules?
Can I list my property if it is outside of the U.S.?
What are sublets?
How do I offer a sublet or long-term stay?
What are the cancellation policies I can choose for my listing?
How does Airbnb handle security deposits?
How do I include a security deposit on my listing?
What's a guidebook?
What is the Airbnb Host Guarantee?
How can I protect myself with more than a security deposit?
Managing Your Listing
How do I edit my listing?
My address is shown incorrectly on the map. How can I fix it?
How do I use the calendar?
How do I set up basic pricing?
How do I set up advanced pricing?
How do I set up weekend pricing?
How can I test why a certain rate or price is being shown to a guest?
I have multiple rooms available, but my calendar shows I'm booked after just one room is taken. Why?
Why isn’t my listing appearing in search results?
How do I turn off my listing and remove it from the search results?
How do I sign up to receive standby alerts from guests?
How is my search rank determined?
How do I promote my listing?
How do I post my listing to Craigslist or Gumtree?
How can I get featured on the Airbnb homepage?
Payouts
How and when do I get paid (a payout) for my reservation?
Why should my guests and I use your payment system?
What are Airbnb service fees?
How can I change my payout method or split my payouts?
How do I get paid for a sublet or long-term reservation?
How do I collect money from the security deposit in the event of damage or theft?
How can I issue my guest a refund?
Why haven't I received my payout?
How long does it take for my bank account to be verified for ACH deposits?
Messaging and Reservation Requests
What do I do after I receive a reservation request from a guest?
How much time do I have to respond to a guest’s reservation request?
What should I ask a guest in the message thread?
Why can't I personally call or send an email to potential guests before they book?
How do I make a Special Offer?
How do I pre-approve a guest?
How do I set reservation requirements?
What do I do if a guest wants to see my place before booking?
Your Reservation
How can I view and print a confirmation for my reservation as a host?
How does the check-in and key exchange process work?
How do I change or alter a reservation for my guests?
How can I best plan for my reservation before it begins?
What am I expected to provide for my guest?
What happens if I feel uncomfortable with my guest?
What do I do once my guest leaves?
How do I collect money from the security deposit in the event of damage or theft?
Cancellations
What are the cancellation policies I can choose for my listing?
How do I cancel a reservation as a host?
What happens if my guest cancels a reservation?
What happens if a guest cancels a sublet or long-term reservation?
How can I issue my guest a refund?
Reviews & References
How do reviews work?
What are the review guidelines?
What if I don't have any reviews?
Can I remove a negative review?
What are references, and how do I get them?
Who should write a reference?
How do I write a reference?
What happened to friend recommendations?
Features
What are groups, and how do I join one?
What is the Photobooth?
How do video profiles work?
What is the Social Connections feature?
How does Voice Connect work?
Will my phone number remain private with Voice Connect?
Why don't I see the option to call my guest with Voice Connect?
What should I do if I reach my guest’s voice mail using Voice Connect?
How do I sync my Airbnb calendar with another calendar?
What is Instant Book?
International Payout Methods
Can I get paid by ACH if my account is held at a credit union?
How do I register my French bank account?
How do I register my Canadian bank account?
How do I register my Mexican bank account?
How do I register my South African bank account?
How do I register my Argentinian bank account?
How do I get paid with More Money Transfers in Argentina?
How do I get paid with BBVA Banco Francés in Argentina?
Is it possible to use PayPal in Argentina?
How do I receive an American check in Argentina?
Taxes
Will I need to pay income taxes on my earnings?
How do I collect taxes for the booking?
What rental expenses are tax deductible?
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