How can we help?
As long as your reservation still shows as "Accepted" in your Airbnb account, then your reservation is active. Your host should be ready to host you on the date of check-in.
Your itinerary will contain your host's contact information, as well as other useful information, like check-in times and detailed directions to the listing, in addition to Airbnb's contact information should you need us.
You need to communicate with your host before the reservation begins so you can coordinate and ask each other any other lingering questions you may have. Guests and hosts work out details for checking in, exchanging keys, and checking out directly with each other. Make sure to let your host know if you’ll have access to a phone or to Internet when you’re traveling.
We recommend coordinating the check-in and checkout process in the message thread on Airbnb so all your information is saved in one place for easy reference. It's very important to confirm and arrange your check-in time in your message thread on the the site. This gives you, your host, and Airbnb a clear reference should an issue arise. Keep in mind, your host may be living in a different time zone than you and most hosts reply within 24 hours.
If your reservation is set to begin within 24 hours but you’re not able to reach your host, read more to find out what happens if you’re unable to check in.
Keywords:
check-in, contact, messaging, reservation, host not responding
Did this answer your question?
Thank you for your feedback!