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While the vast majority of our transactions are incident-free, we would like to let you know what to look out for to avoid any potential scams. It's never too late to learn more about protecting yourself as a host or a guest on Airbnb, and we also recommend you visit our Trust & Safety Center to learn about the safety features we made with you in mind.
We designed Airbnb to help protect you from commons scams found on other websites, like price jacking and the bait-and-switch. On-site messaging, secure payments, and user flagging are just a few examples of tools we offer to avoid those scams and enable trust and safety in our community.
All legitimate payments on Airbnb will take place on our website. Do not trust or send money to anyone claiming to be from Airbnb, unless you are communicating with them in the message thread on the www.airbnb.com website or if they are using a "username@airbnb.com" email address. Note that "@airbnb.com" should be at the end of the email address, not the beginning. You should not receive a paper or PDF invoice from a host or from Airbnb asking you for payment, and any of the following key words should be immediately flagged or avoided: Western Union, MoneyGram, cashier’s check, money order, Liberty Reserve, etc.
We ask you to keep your communication and transactions directly on Airbnb. If your transaction happens offline and we have no record of it, it is almost impossible for us to assist you. Learn more about our payment system so you understand how it works.
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