Besides reading a listing’s description (don’t forget to look at the cancellation policy), amenities, and house rules, you can use the secure messaging service on Airbnb to find out more information about a listing before submitting any reservation requests. Just click on the blue Contact Me button on a listing’s page. You and a host can also take advantage of our Voice Connect feature to ask questions over a private phone call. Feel free to ask hosts whatever you would like, just make sure to keep your communication and transactions on Airbnb.
Please, don’t get discouraged if a host is not responding right away! We recommend messaging a number of hosts with inquiries before submitting a reservation request, and be sure to check out a host's reviews, references, and response rates to see how active they are in the community.
Ready to take the next step? Find out more about what happens after you hit the Book It button.
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