We understand how exciting planning a trip can be, as well as how frustrating it can be if you don’t hear back from a host right away. On average, hosts reply within 4 hours, but keep in mind you may be in different time zones.
Generally, we recommend waiting to hear back from a host before submitting a reservation request. Once you have successfully made contact with a host and have all your questions answered, you can book with the assurance that your reservation request will be accepted. Also, be sure to check out a host's activity on the site by looking at reviews, response rates, and references. We find that the more active hosts are, the more likely they are to respond quickly.
If your host has not responded, please don’t take it personally! Feel free to reach out to other hosts in the area. You can contact as many hosts as you'd like, so it is up to hosts to respond to you in a timely fashion or risk losing their chance. If you’ve already submitted a request, you can cancel or retract the request without penalty as long as it has not yet been accepted.
Booking last-minute? Putting yourself on a standby list alerts hosts in the area that you need accommodations quickly and enables them to contact you with offers. In addition, the Instant Book feature lets you submit a reservation request that will be instantly confirmed.
Did this answer your question?
Thank you for your feedback!
